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Safe School Helpline

Help keep our schools safe with the Safe School Helpline
Help keep our schools safe with the Safe School Helpline
1-800-418-6423, extension 359

The District provides a Safe School Helpline to help prevent any situation that might jeopardize the safety of our schools. This Helpline is monitored 24 hours a day, seven days a week and is designed to assist in reporting any wrongdoing that could impact our schools, our students or our staff. This Helpline allows you to do so anonymously, so as to protect your privacy and enhance the likelihood that you or others will report dangerous circumstances. Some examples of situations you may wish to report include acts of violence, theft, drug or alcohol use, weapons or sexual harassment/abuse, bullying/cyberbullying, or threats of suicide. This Helpline also provides the caller with immediate access to a suicide counselor for prompt assistance and intervention if they so choose.

In the event you want to use this valuable Helpline just call the following toll free number: 1-800-418-6423, extension 359 to leave your information. Your message will not be traced, and you will not be identified. The Safe School Helpline team will transcribe and fax your message to school administrators and security officials so appropriate action can be taken. Reports can also be submitted through the internet at: Link or via text by messaging 66746 and then typing “TIPS” to begin the reporting process.

Frequently Asked Questions

Q: How do we know it is anonymous?
We have contracted for this service through Security Voice, an outside company with no ties to
     our school.

QHow does it work?
A toll-free number has been assigned for our school district. When you dial this number from a 
    touch-tone phone, you will be advised how to leave your information – and not to include your 
    name or other facts that could identify you. Then, record your message.

Q: What type of information should be reported?
A: Please report any facts, remarks or actions that could jeopardize the safety of our children,
     staff or school. Examples of harmful or threatening behavior might include: violence, theft,
     drug or alcohol abuse, talk of suicide, sexual harassment, weapons, bullying/cyberbullying.

QWhat happens next?
Security Voice will send a typed copy of your message to the school. The school will then
     investigate the report and determine how best to act on it.

QWhen and where can I call?
: You may call toll-free anytime, day or night – from a home, cell or pay phone. Take care that 
    your call is not overheard. 

QCan this service help troubled students, too?
Yes. If you see a student who is very troubled or overhear remarks like "I can’t go on," please
     call to report it. The call will be routed to a Community Counseling and Crisis Center that
     provides a 24-hour crisis intervention service. Trained counselors are available 365 days per
     year to talk with persons seeking assistance in coping with suicidal thoughts, depression, or
     feelings of loneliness and loss. Callers need only press ‘3’ when prompted.

QWho can call this number?
Everyone within our school, including: students, teachers, parents, staff, administrators, 
    community members.

QCan I change my message later? How will you know who is calling?
Yes. When you leave a message you are given a case number that is yours alone. Enter that
     same case number when updating your message or answering additional questions.

QHow will I know if any action has been taken?
After three school days, call the toll-free number and enter your case number when prompted.
     A recording will let you know your message was heard and may ask you for more information.
     Your answers will be transcribed and sent to the school administration for further investigation.
     Administrative actions may sometimes be confidential, but your call is always important.


Our students are our greatest assets. At times, students may overhear information that they don’t feel can be shared. When someone steals, uses drugs in school, threatens violence or suicide, or commits illegal actions, it can hurt the school – and all of us. Brighton Central School District has now subscribed to a service that allows students and parents to share this information anonymously. We hope the information outlined here will answer your questions and ease your mind so you can help keep our schools a safe place to learn.


Break the Silence…Prevent the Event


1-800-418-6423 ext. 359